PLEASE NOTE : If you live in the UK and have not received your order within 5 - 7 days of the receipt of a "Your order has been Despatched" email, please first check with your local Royal Mail sorting office to see if they are holding a parcel for you.
We use Royal Mail delivery services both within the UK and internationally, you, the customer, has the choice when selecting the postage option required from 2nd class postage to special deivery within the UK and Royal Mail Air Parcel for international deliveries . Our minimum shipping rate is £2.00
Allow up to 7 working days for deliveries to mainland UK, Ireland (Republic) - 10 days, Europe - 10 days, USA & Canada - 14 days and Asia & Australasia - 14 days.
Sexshophq deliver to the UK and internationally, if you have any questions regarding our delivery prices please contact us using our Contact Us Page
Our Returns Policy:
If you are unhappy with your order, you may return it within 14 days for a refund (not including postage). Return postage is the responsibility of the customer and you must notify us within 14 working days from the date the goods were delivered, of any shortages, defects in the goods or any other complaint you have in respect of them. All returns must first be authorised by Sexshophq, please contact us for an RMA number before returning any items.
In the event of an order being incorrect, we will be happy to exchange the item for you without charge and refund any postage costs involved in sending the incorrect item back.
When you have recieved an RMA number, goods are to be returned within 30 days of the order date. Return shipping costs are calculated using the lowest available shipping costs. Credits are processed upon reciept of the goods. Allow up to two billing cycles for the return credit to appear on your credit card statement. (No cancellation of goods already in transit can be accepted. If the client should refuse these goods on arrival, the client will be responsible for the cost of two-way carriage and any lose of profit incurred in the resale of the merchandise.)
Sex Shop HQ is a trading name of Joytoy Limited (Company registration number 6158567) whose registered office in England is
Unit 5 Westmorland House, Cumberland Park, 80 Scrubs Lane, London. NW10 6RE
